Frequently Asked Questions
Question 1: How do I submit information about my company?
Question 2: How can I bid for your requirements?
Question 1: How can I change my login password?
Question 2: How do I change my email address?
Question 3: How do I change the website background colors?
Question 5: I'm a supplier contact and would like to add/delete a login account or email address for contacts within my company office. Am I able to do this myself, if not, who do I need to contact instead?
File Upload & Software Problems
What are the minimum software requirements to use eProcurement?
Your computer must be running Windows 98 (or later) with Internet Explorer (IE) 6 (or later) and Adobe Flash Player 11 (or later).
To check that Internet Explorer and Adobe Flash Player have been installed (and are working) correctly, please follow the additional checks in the Questions & Answers below.
NOTE: Other browsers, such as Google Chrome, Mozilla Firefox, Apple Safari, etc., have not been tested for compatibility with our website yet, therefore some links/buttons on our website may not work when using those browsers. Please use Internet Explorer, as advised above.
What settings are required within Internet Explorer for it to work with eProcurement?
Please follow the steps below to check your Internet Explorer settings: -
1.) Open Internet Explorer, click on ‘Tools’ if you have it listed in a menu (see the left image below) or click on the 'Cog' icon used in newer IE browser versions (see the right image below) and then select ‘Internet Options’: -
Depending on your IE version you will either have a section called ‘Temporary Internet Files’ or ‘Browsing History’ around the middle of the ‘General’ tab: -
Within that section (highlighted above) you should see a button called ‘Delete Files’ or just ‘Delete’, click on that button. You will then see options for deleting your Temporary Internet Files, please select that option and proceed to delete them.
This will clear out any saved eProcurement pages, to ensure that next time you access the website it looks for an updated page. Once you have deleted your temporary files (browser cache) it will return you to the ‘Internet Options’ window.
2.) Next, you will need to click on the ‘Settings’ button (also highlighted above). You should then see a box similar to the one below: -
Please ensure that 'Every time I visit the web page' is selected and that your 'Disk Space' is at least 250MB, then click on ‘OK’.
3.) Under the 'Security' tab, click to select the 'Trusted Sites' icon and then click on the 'Sites' button underneath the icons: -
Within the 'Add website to the zone:' field, type https://eprocure.amecfw.com, click on the 'Add' button to add our website to your Trusted Sites list, then click on 'Close' to exit that menu: -
4.) Whilst 'Trusted Sites' is still selected, please click on 'Custom level...'
After clicking on 'Custom level...' above, scroll down the list to the 'Scripting' section and then check that 'Active Scripting' is enabled: -
5.) Under the ‘Privacy’ tab, please ensure that your Privacy setting is no higher than ‘Medium’.
Most importantly though, your Pop-Up Blocker must either be turned off (un-checked) or the eProcurement website has to be added to your Pop-Up Blocker’s Safe List. See both options in the 2 examples below: -
Un-check the box below to turn the Pop-Up Blocker off:
- or -
Check the box below to turn the Pop-Up Blocker on, then click on the ‘Settings’ button and add the eProcurement website address on to the Safe List. On the ‘Pop-Up Blocker Settings’ page you will need to enter eprocure.amecfw.com into the ‘Address of website to allow’ box, click on ‘Add’ to store it in the ‘Allowed sites’ list and then click ‘Close’ to return to the main ‘Internet Options’ menu:
6.) Next, select the ‘Content’ tab and then click on the ‘Clear SSL state’ button: -
Click ‘OK’ to confirm that the SSL cache was cleared: -
Once the above steps have been completed, click on ‘Apply’ and/or ‘OK’ in the ‘Internet Options’ window, which will return you to the main IE window.
7.) Click on the 'Tools' menu option again (as per step 1), but this time select Compatibility View Settings. Enter amecfw.com in the 'Add This Website' field and click on 'Add' . That will ensure that our websites are run using Compatibility Mode to overcome any problems that would otherwise occur due to an incompatibility between our website and your browser types/settings. Ensure 'Use Microsoft compatibility list' tick box at the bottom is also unticked. Click 'Close'.
After completing each of the above steps, please close all IE windows down, then open up a new IE window for the above changes to take effect.
How do I check which Adobe Flash Player version is installed on my computer and whether it is working within my Internet Explorer web-browser?
Click on the following link, which will take you to an Adobe Flash Player Help page: -
After clicking on the above link, follow the steps on the page to check your installed Flash version and test whether it is working correctly within your Internet Explorer web-browser. There is also a link to the download page in case Flash is not installed correctly (or at all). After following all of the steps, if the animation on the page works, then Flash is working correctly within your web-browser and will work with our Flash-based file upload tool.
How do I download and install Adobe Flash Player on my computer?
Go to http://get.adobe.com/flashplayer/ and click on the 'Install Now' button. When the File Download box appears in your browser, select 'Save' and download the file to an easy-to-find location (e.g. your 'My Documents' or 'My Downloads' folder). Once the file is downloaded, go to the folder that you saved it in and double-click on the icon to run the install package and then follow the on-screen instructions. Once it has been installed, close all Internet Explorer browser windows and then open up a new window to continue.
NOTE: Depending on your network restrictions, you may require a member of your IT department to download and/or install Flash on your machine.
The 'Add Files...' button does not work on a file upload page. What is wrong and how can I fix it?
If Adobe Flash Player is not installed on your computer then it needs to be. If it is installed already (shown in the Control Panel / Programs list), then the installation may have corrupted and/or Flash is not enabled within Internet Explorer (Shockwave Flash Object must be present and 'Enabled' within the Tools / Manage Add-ons menu). To rectify this problem, please refer to the Questions & Answers above regarding checking your Flash version and/or installing Flash.
After clicking on 'Add Files...' to locate the required documents that I wish to upload, I'm unable to find my files. How can I find/upload them?
Use the folder drill-down facility to locate the folder where the documents are saved on your local/network drive. If you are having trouble locating your files via the drill-down facility, try moving your files to a folder that is easier to locate. This can be either directly on your local drive, directly on your desktop (if your permissions allow this) or in a folder on your network drive.
If you see the following message: -
I am unable to download/install the recommended software to allow me to upload documents to your website, what should I do?
Please reset your internet security to ‘Medium’ or lower in the ‘Tools’ / ‘Internet Options’ menu under the ‘Privacy’ tab and then try again. If your network permissions do not allow you to install software and or change settings, please speak to your local IT department.
I want to upload large PDF documents to the website. What is the best way to create them to minimize the file sizes?
It is recommended that you use Adobe Acrobat Distiller to create the documents, rather than Adobe Acrobat Writer, as Distiller produces a smaller files. Before you use Distiller for the first time, please make sure that it is set-up correctly. Click on ‘Start’, ‘Settings’ and then ‘Printers’. Place your cursor over the printer called 'Acrobat Distiller' and right-click, then left-click to select ‘Properties’. Now select ‘Adobe PDF Settings’ and make sure that the following are selected: -
- Do not send fonts to Distiller (this reduces the file size)
- Prompt for the PDF filename (this allows you to save the PDF version where you want to in your local directories)
- Delete log files for successful jobs
You can now open your document, select file/print and then select the printer named "Acrobat Distiller" and click OK. You will then be asked to select a location for the PDF file to be saved to on your PC or network.
If, at a later date, you wish to print a hard copy of your document, you must remember to change the printer back to the hard copy printer beforehand.
I uploaded my documents and an 'Upload complete!' message was displayed, but my files aren't shown in a table below the upload box. How can I resolve this?
Please refer to the Question & Answer above regarding checking that Adobe Flash Player is installed correctly and is working within Internet Explorer. Click on the link within that Answer to test that Flash is installed and working.
Once Flash is installed correctly, also add amecfw.com to your Compatibility View Settings in the 'Tools' menu within Internet Explorer.
What do I do if I get a HTTP 400 message when I try to upload my documents?
This could be because your connection to the website may have disrupted or disconnected, however, it is much more likely that your local IT settings on the firewall (or elsewhere within your network security features) might be blocking the upload of documents. Please contact your IT department to confirm this.
When trying to open a PDF document an "Error locating Object Handler" is displayed, how do I resolve this?
Be sure you have Acrobat Reader 5 or later installed and that it is installed properly.
Usernames & Passwords
I am a supplier and I forgot my login password, how can I get a reminder?
If you have just forgotten your Password, then you can get a Password Reminder by clicking on the ‘Reminder’ button on the Login page. You will then need to enter your Username & Email Address (that the account is registered to). The system will then issue an email reminder.
Please note that all login passwords are case-sensitive, so they must be entered exactly as shown on the reminder email.
Alternatively, if you have forgotten your Username & Password, please use the ‘Supplier ID’ and step-by-step instructions found in all original correspondence emails from the eProcurement website to create yourself a new login account. The Username cannot be the same as your previous account though.
NOTE: Please allow up to 15 minutes to receive the Password Reminder email. If you have not received it within this time, please contact the eProcurement Support Group at firstname.lastname@example.org. If the login page has a Downtime Notification stating that the website service will be interrupted/delayed during the time when the reminder was requested, it will be sent once the maintenance has been completed.
I am an Amec Foster Wheeler or Client user and I’ve forgotten my Username and/or Password, how can I get a reminder?
If you have just forgotten your Password, then you can get a Password Reminder by clicking on the ‘Reminder’ button on the Login page. You will then need to enter your Username & Email Address (that the account is registered to). The system will then issue an email reminder to the mailbox of the email address registered to the account.
Please note that all login passwords are case-sensitive, so they must be entered exactly as shown on the reminder email.
If you have forgotten your Username, please contact your local System Coordinator who will be able to reset it for you. There is a list of all key System Coordinators which you will find by clicking on the link found on the Home page (the 1st page shown after logging in) in the text 'If you require any user training on this functionality, need assistance or wish to provide feedback on any of the functionality on the site, please contact email@example.com and a member of the eProcurement Support Group will advise you who to contact or assist you directly.
Working With Amec Foster Wheeler
How do I submit information about my company?
Please click on 'Supplier' on the world page and then click on 'Register' on the following page. Follow the prompts to add information about your company and submit the completed Registration Form. This information will then be available to all of our global offices when they search for potential new sources of supply.
How can I bid for your requirements?
We are sorry but only suppliers who are invited to bid are allowed to bid for our requirements. We suggest you contact the Procurement Manager at the Amec Foster Wheeler office that you are interested in working with. Please refer to the following website for contact details http://www.amecfw.com/aboutus/offices.
I am a supplier and I have lost/deleted an email sent to me, how can I get another copy?
Contact the Amec Foster Wheeler person who sent you the email originally and they will be able to re-issue it to you. If you cannot remember the name of the Amec Foster Wheeler person who issued the original email, send an email containing all of the details that you have to firstname.lastname@example.org and a member of the eProcurement Support Group will assist you further or pass your request on to the appropriate person within our organization.
How can I change my login password?
After logging into your account, click on the 'My Profile' link (in the top-right bar near 'Logout') and then select "Click here to change your password". Enter the password into the ‘New Password’ and ‘Confirm Password’ boxes and then click on ‘Change’. After returning to the main My Profile area, click ‘Save’.
How do I change my email address?
After logging into your account, click on the 'My Profile' link (in the top-right bar near 'Logout') and then over-type the existing registered email address and then click ‘Save’.
How do I change the website background colors?
After logging into your account, click on the 'My Profile' link (in the top-right bar near 'Logout') and choose a color from the palette, then click on 'Save' to store the change. The 'x' shows the default Amec Foster Wheeler colours.
Where can I find further information about the various areas of the website?
After logging into your account, click on 'Help' (in the top-right bar near 'Logout'). Select the applicable Help type (if prompted) and then click on 'Functionality Overview' from the list view to expand the help text for each area. By further expanding the high-levels, you can view further information for each specific area.
I'm a supplier contact and would like to add/delete a login account or email address for contacts within my company office. Am I able to do this myself, if not, who do I need to contact instead?
After logging into your account, click on 'My Company's Users' (in the top-right bar near 'Logout'). You will then see 4 tables: -
- My Company's Users - This table lists all login accounts that have been created for (and linked to) the Global Supplier Number (GSN) your account is registered against.
- Supplier Contacts for Secrecy Agreements/QRs/POs - This table lists all contact names & email addresses for sales contacts within your office that would handle enquiries and orders/contracts.
- Supplier Contacts for Electronic Expediting - This table lists all contact names & email addresses for after-sales contacts within your office that would be able to provide updates on order progress/status/dates.
- Supplier Contacts for Document Management - This table lists all contact names & email addresses for document control contacts within your office that would handle document transmittals for existing orders.
NOTE: It is important to only select contacts from 1 table at a time, as the 'Delete' button will only remove records for the table above it, so any selections from other tables will not be deleted by a 'Delete' button for a different table.
New supplier login accounts can be created by the user by using the 'Supplier ID' and instructions found in all original correspondence emails from our website. New email contacts should be provided to the Amec Foster Wheeler person who you are in-contact with for enquiries/orders (as they can add new email addresses when issuing enquiries/orders). If, however, you are not currently working with Amec Foster Wheeler but would like to add new contact emails, please email them to email@example.com